Carers Information

Carers Information

Carers say that access to information, financial support and breaks in caring are vital in helping them manage the impact of caring on their lives.

The Carers Information Service provides free and confidential information, advice and support to Carers. We produce and distribute information for carers and organise regular events in partnership with other organisations.

The service is joint funded by Carmarthenshire County Council and Hywel Dda University Health Board.

Carmarthenshire Carers Information Service, in partnership with Carmarthenshire County Council, would be very grateful if carers would take some time to complete the survey’s that are below so that we can gather evidence from carers on what is important to them. The results of the survey will help us to shape future service design and delivery. – English Welsh

Meet The Team

Matt Simons

Matthew Simons

Carers Information Service Manager

Bethan Morgan CIS

Bethan Morgan

Carer Outreach Worker

Steff Howells

Steffan Howells

Administrative Coordinator

Jo new pic

Jo Silverthorne

Service Development Manager

Liz Edwards

Liz Edwards

Carer Outreach Worker

Cat Hooton

Cat Hooton

CEY Project Worker

Mel Rees

Mel Rees-Lewis

Young Adult Carer Development Worker

Debbie New

Debbie Bence

Investors In Carers County Development Officer

Vanessa Buckler

Vanessa Buckler

Carer Outreach Worker

Outreach Service

The outreach service can help carers to optimise their quality of life and well-being to enable them to continue to be effective in their caring role as long as that is right for the individual.

Our team of Carers Outreach Workers are experienced in providing one-to-one support to carers and have up-to-date information about the range of support services for carers and the people they care for.

The service covers the whole of Carmarthenshire and appointments can be made at your home or at an alternative venue.

How can I arrange an appointment with a Carers Outreach Worker

By calling the Carers Information Service on 0300 0200 002 or by emailing You can also request an appointment by registering as a carer with your GP surgery via the Investors in Carers registration form.

Investors in Carers (liC)

The Investors in Carers scheme is an award winning scheme unique to Hywel Dda and Wales thatencourages all GP practices across the three Counties of Carmarthenshire, Ceredigion and Pembrokeshire to adopt and promote best practice and support services for Carers.

Services and support may include:

  • Carer awareness and training for all staff
  • Identification and referral of Carers to vital local support services
  • Promotional materials displayed within the waiting areas regarding support and how to access services
  • Liaising with external agencies to better support Carers
  • Enlisting Carer feedback into further improvements within the GP Practice
  • Improving the health and wellbeing of Carers

 For further information about the scheme please contact Debbie by email at or by contacting the Carmarthenshire Carers Information Service.


Crossroads Care Sir Gâr is a company limited by guarantee registered in England and Wales No. 6199277